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© 2016 LOVE MY DO' LLC  |  DESIGNED WITH WIX.COM 

TERMS  &  CONDITIONS

BOOKING POLICY

 

When booking an appointment, a valid credit card is required to reserve your appointment. On the day of appointment, you are given a time grace of 15 minutes. Although there are some things that are out of your control; if you are more than 15 minutes late for your appointment without any prior notification, you will be charged a late fee of $25. If you are 30 minutes late, you will be asked to reschedule.  

If you have any questions, please do not hesitate to ask..

CANCELLATION POLICY

If need to cancel, clients MUST cancel *24 hours before the beginning of scheduled appointment. If NO *24 hour notice of cancellation is made, you may be charged a 50% fee. Likewise, cancellations with less than 24 hours of notice are subject to a 50% cancellation fee. 

 

 

 

SALON POLICY

 

Please refrain from using loud or profane language upon the salon suite premises; nor

 shall client badger, assault or harass guest or employees. If client engages in such behavior, then that client is no longer allowed to be serviced. PLEASE! PLEASE! PLEASE! Be respectful to serviced and unserviced clients that are in the salon suite.

 

REFUND POLICY

 

Our intent is for each client to be 100% satisfied with our services. 

Refunds are limited to the following situations:

 

  • Services received cannot be refunded.

  • No refunds are given for gift card orders/services.

  • Refunds can only be processed with receipt.

  • Gift card orders are not exchangeable.

 

 

PAYMENT TYPES

 

We gladly accept Cash, Visa, MasterCard, AMEX, Discover and Personal Checks.

 Gratuity can be added to your Credit Card or Cash.

Processing time takes 2-3 business days. DOES NOT INCLUDE WEEKENDS OR HOLIDAYS.

ORDER PROCESSING

Credit/Debit Cards and Square Card Reader. If you have any problems with your payment, you will have to contact your credit/debit company.

PAYMENT METHOD

ONLINE & IN-STORE PRE-ORDER POLICY:

The price to make the custom units will be included and will be listed as the starting price. After choosing the hair specifications for your custom wig, your purchase MUST be paid in full amount to be in the process of making. Please be aware that it will take 5-10 business days upon purchase for custom wig to be made and 3-5 business days for shipping (DOES NOT INCLUDE WEEKENDS OR HOLIDAYS).

 

If In-store pickup, you will be notified by email to pick-up item after it is made. You will be given 7 days starting from the day email was sent out to pick up item, if item is not picked up in 7 days, a storage fee of $5.00 will be charged per day. 

ALL ORDERS require a signature.

PRE-ORDER

Shipping takes up to 5-7 business days through USPS. DOES NOT INCLUDE WEEKENDS OR HOLIDAYS. Signature is REQUIRED.

SHIPPING

NO REFUNDS!! NO REFUNDS!! NO REFUNDS!!

 

WIGS ARE FINAL SALE.

ALL SALES ARE FINAL.

EXCHANGE POLICY FOR ONLINE ORDERS:

You have within 7 business days from your date of purchase. The item(s) must be mailed for exchange in its original condition. Please send us an email at lovemydohair@gmail.com to notify us of your exchange. We will not accept any merchandise that is not in its original condition. The exchanged item MUST be unopened, unaltered, unworn, undamaged and all tags and packaging must be included.

Send your Exchanged item(s) including your first name, last name, phone number, your exchange request and original receipt to:

Love My Do' Salon

3500 Chateau Blvd., Ste 102 

Kenner, LA 70065

EXCHANGE POLICY FOR IN-STORE:

You have within 3 business days from your date of purchase. You must have your receipt with you at the time of exchange. NO EXCEPTIONS! NO RECEIPT, NO EXCHANGE! HAIR MUST BE INTACT. LABELS CAN NOT BE BROKEN. 

RETURNS AND EXCHANGES

ORDERS  &  PREORDERS